Warranty and Returns

We stand behind our products and look forward to hearing from you, should a warranty claim arise. Should you ever need to contact Clean Water Systems regarding a warranty claim, please supply us with your original Order Tracking Number (or Order Date), your Account Number, the Product Serial Number if applicable, and a brief description of the warranty claim. Should you need to return your water treatment system or product under warranty, we will supply you with a Returns Goods Authorization Number. No returns can be accepted without a Returns Goods Authorization Number, and our shipping department will refuse any items sent to us without this RGA number.

Product Return Guarantee

It is important to contact a customer care specialist at office@cleanwaterstore.com. In your e-mail, please reference your order number and the reason for return and whether you would like a refund or replacement product.

Reasons for Return:

> Shipping damage
> Incorrect item(s) shipped
> Dissatisfaction (please explain)
> Other (please explain)

We will respond promptly with a return confirmation message and (if necessary) shipment instructions for returning the item.

Please Note: regarding shipping costs, if we made an error and sent you the wrong item, we will pay for shipping to return the item and send you a replacement. However, if you are returning an item that was not our error, then you will need to pay for shipping to us, and if you received free shipping of the items to your location, then you may be charged for our shipping costs to ship the items to you.

We will return 100% of your money (less shipping costs) if you return your order within six months of purchase, providing you contact us first so we can assign you a returns good authorization number. The item can be in used condition of course, but cannot be damaged otherwise by misuse etc.

LIMITATION OF LIABILITY:

Clean Water Systems & Stores Inc. (the Seller) makes no warranties of any kind, expressed or implied concerning water treatment products offered for sale, including warranties of merchantability or fitness for a particular purpose, except that water treatment products should be capable of performing as claimed by the manufacturer of each product. Seller's obligation for water treatment products performance below specifications shall be limited solely to the refund of the purchase price minus shipping & handling charges or replacement of product if defective. Installation charges are not refundable. Determination of suitability of product for uses and applications contemplated by Buyer shall be at the sole responsibility of the Buyer. Purchase of products offered by Clean Water Systems & Stores Inc. constitutes Buyer's acceptance of this Limited Liability.

PRODUCT SUITABILITY

All information presented by Clean Water Systems & Stores Inc is based on data believed to be reliable. It is offered for evaluation and comparison, but is not to be considered a warranty of any kind. Seller makes no warranty, expressed or implied, concerning any product, the merchantability or fitness thereof. Seller's maximum obligation under this warranty shall be limited to a refund of purchase price or replacement of product proven defective. Clean Water Systems & Stores Inc. shall in no event be responsible for consequential damages of any nature or amount. Determination of suitability of product for uses and applications contemplated by purchaser shall be the sole responsibility of purchaser.

AGREEMENT

Acceptance of delivery of any product constitutes purchaser's acceptance of this agreement and subjects purchaser to its contents. Any purchaser of merchandise from Clean Water Systems & Stores Inc pursuant to this Internet advertisement agrees that any and all claims and controversies regarding the sale of merchandise to said purchaser(s) shall be subject solely to the jurisdiction of the Court of the State of California.

DISCLAIMER

The following conditions are agreed to by the Seller (Clean Water Systems & Stores Inc) and the Purchaser(s). All merchandise shall remain in the name of the Seller until the purchase price is paid in full. Seller shall not be responsible for goods damaged in transit. The Purchaser(s) use and/or installation of above merchandise constitutes acceptance of these legal terms and conditions. All merchandise is guaranteed only to the extent of the original manufacturer’s warranty. Warranties exclude liability for labor and/or consequential damages. Repairs or alterations to merchandise shall void any and all warranties. All claims and issues regarding the sale of merchandise pursuant to this Web site shall be subject solely to the jurisdiction to the Court of the State of California.

You can contact the Clean Water Systems in the following ways:

24 hours a day, 7 days a week:
  Technical and product questions, system design and selection
  Existing clients priority technical and product support
  All other general business matters

By FAX: (831) 476-0832

6am to 6pm Pacific Standard Time Monday through Friday:
By telephone, at (831) 462-8500