Multi-System Setup Guide — Clean Water Store Customers

Thank you so much for your purchase. We truly appreciate your trust in us. As a family-run business since 1986, clean water is something we’re genuinely passionate about. Our goal is simple: we want you to fully understand your new system, have a smooth installation, and enjoy clean, healthy water for your family for years to come. We’re with you every step of the way.

What to Expect With Your Shipment

Because full backwashing systems have multiple components, your order will arrive in several boxes — this is completely normal and just makes the shipment manageable for carriers. Here’s how to get organized when your boxes arrive:

• • Each system type is color-coded with stickers for easy identification.
  • Gather all boxes of the same color and stage them together.
  • For each color group, locate the box labeled “Open This Box First” and open it. Inside you’ll find a packing list — use it to confirm you have the correct number of boxes for that system. It is very important to keep the like-colored boxes together, as the valves, media, and other components are specific to each system.
  • Open each remaining box and inspect all contents for completeness and any shipping damage. If there is damage, let us know. We’ll handle the UPS claim and communication. You don’t need to contact them, we’re here to help you.

   

  Before You Begin Installation

  Take a moment to review these important steps before picking up a wrench:

  1. 1. Verify you understand the correct system layout for your specific water requirements.
     2. Read each start-up guide carefully — don’t skip this step!
     3. Once you’ve confirmed all components are accounted for and you understand how each system works, you’re ready to begin your Clean Water Store system installation.
     4. Visit our warranty page and sign up or download it here— it is important in the event that you need to claim your warranty that you have understood the warnings associated with water treatment installation.

      

     If you have any questions at this point, please reach out before starting. Our dedicated technical support team is available Monday–Friday, 8:00 AM to 4:00 PM PT and we’re happy to help.

     👉 Contact Our Support Team

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     ⚠️ Important: Starting Up Your Systems

     Each system must be started up independently. When performing the initial start-up on one system, make sure all other systems are in Bypass Mode. Skipping this step can cause damage to your new equipment and potentially to your home appliances — so please take your time here.

     Once each system has been individually started up, you can bring everything online together.

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     Your Two-Week Water Test

     After all systems are running, let your full setup run for approximately two weeks. Then send us a water sample — we’ll test it and get your results back to you promptly. It’s our way of making sure everything is performing exactly as it should be.

     👉 Learn More About Our Water Testing

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     Need Help? We’re Here.

     Thank you again for choosing Clean Water Store. We’re honored to be part of your journey to cleaner, healthier water.

     Warm regards,
     The Clean Water Store Team
     support@cleanwaterstore.com | Mon–Fri 8:00 AM – 4:00 PM PT

     👉 Book a Support Call With Our Team