Thank you for choosing Clean Water Store. Registering your warranty takes just two minutes and ensures you’re covered in the event you ever need to make a claim. Please read each section carefully, check all acknowledgment boxes, and complete your registration below.

Warranty Coverage

Clean Water Store systems are built for long-term, reliable performance. The following warranty terms apply to your purchase:

Filter tanks — Lifetime warranty against manufacturing defects
Control valves — 5-year warranty against manufacturing defects
Electronic components — 1-year warranty
Filter media and consumables — Not covered under warranty

Warranty coverage requires that the system has been installed and operated in accordance with Clean Water Store’s installation and start-up guidelines. Damage resulting from improper installation, failure to follow start-up procedures, freezing, or use outside of the system’s rated specifications is not covered.

To make a warranty claim, contact our support team at support@cleanwaterstore.com with your order number, a description of the issue, and photos of the affected equipment.

Important Installation Warnings

Please read and acknowledge each of the following before completing your registration. These warnings are critical to the safe and correct operation of your system.

Clean Water Store installation by a customer

⚠️ Bypass Mode Warning

Each system in a multi-system installation must be started up independently. All other systems must be placed in Bypass Mode during each individual system start-up. Failure to follow this procedure can cause damage to your new equipment and potentially to your home appliances. Clean Water Store cannot be held responsible for damage resulting from failure to follow this start-up procedure.

Read our Multi-System Set-up guide by clicking here.

⚠️ Installation Warnings

Systems must be installed by a person with basic plumbing knowledge or a licensed plumber.
All systems must be installed in a location protected from freezing temperatures. Freeze damage is not covered under warranty.
Do not exceed the rated flow rate, pressure, or temperature specifications for your system.
Always shut off water supply and depressurize the system before performing any maintenance.
Incorrect installation that results in water damage to your property is the responsibility of the installer.

⚠️ General Product Care

Follow the backwash and regeneration schedule appropriate for your system and water conditions.
Replace filter media and consumable components on the recommended schedule to maintain system performance.
Submit a water sample to Clean Water Store after two weeks of operation to verify your system is performing correctly.
Contact our support team before making any modifications to your system.

Warranty Registration Form

Complete all fields and check all acknowledgment boxes below to register your warranty.

Full Name *
Email Address *
Phone Number
Order Number *
Product(s) Purchased *
Installation Date *

Acknowledgments

Please check each box to confirm you have read and understood the following:

I have read and understood the warranty terms and conditions outlined above, including what is and is not covered under warranty.

I understand the bypass mode requirement — each system in a multi-system installation must be started up independently with all other systems in bypass mode. I understand that failure to do so may damage my equipment and is not covered under warranty.

I have read and understood all installation warnings, including freeze protection requirements, flow rate limitations, and pressure specifications. I understand that damage resulting from improper installation is not covered under warranty.

I understand the general product care requirements, including backwash schedules, media replacement, and the two-week water test after installation.

Questions Before or After Installation?

Our dedicated technical support team is available Monday–Friday, 7:30 AM to 3:30 PM PT to help with installation questions, start-up guidance, and ongoing support.

📧 support@cleanwaterstore.com
📅 Book a Support Call